Housing

The Housing Ombudsman Service upholds local council tenant Michelle Edwards’ complaints about her lamentable treatment by LBWF, again undermining LBWF’s claim to be resident focused

January 24, 2025 Housing, Ombudsman 0

In a recent ruling, the Housing Ombudsman Service (HOS) finds in favour of long-term local council tenant Michelle Edwards over the way that LBWF has handled a series of complaints that she submitted in 2022 and 2023 (the most serious about Anti-Social Behaviour (ASB)) and concludes that that there have been four clear instances of LBWF ‘maladministration’. Some of the details are eye catching. Fo... »

LBWF censured by an Ombudsman again, this time because it sent an invoice demanding £6,000 to a vulnerable resident…though when challenged admitted this was an ‘error’

May 10, 2024 Housing, Ombudsman

Hardly a week goes by without someone from LBWF repeating the twin mantras that ‘Residents are at the heart of everything we do’, and ‘We are determined to be a Council that listens to and works for everyone’. Regrettably, hardly a week goes by, either, without evidence emerging that, especially for anyone who is disadvantaged, these mantras are at best an aspiration for the future, at worst ... »

Leytonstone cartoonist Woox on Michael Gove’s letter to LBWF about it’s severe maladministration of residents’ housing complaints

April 15, 2024 Housing, Woox

Item: ‘Secretary of State Michael Gove has written to the LBWF Chief Executive following a Housing Ombudsman report that finds LBWF guilty of severe maladministration in dealing with residents’ complaints’.  https://assets.publishing.service.gov.uk/media/660d22dcfb0f77001aec66f2/220324_-_letter_from_SoS_to_Waltham_Forest.pdf (Reproduced by kind permission of Woox) »

‘Affordable housing’ in Waltham Forest: Labour councillors talk up their alleged achievements, but the data on completions is still dismal

March 18, 2024 Housing, LBWF spin

(cartoon courtesy of WOOX) It’s been widely reported that some Labour councillors are bragging about a supposed breakthrough in the local provision of ‘affordable housing’. Politicians habitually will trim to their advantage, obviously, but in truth this new claim is incomplete without careful contextualisation, as a glance at the data demonstrates. To start with, it is important to underline that... »

The Housing Ombudsman makes three findings of severe maladministration in cases involving London Borough of Waltham Forest

February 1, 2024 Housing

Taken direct from the Housing Ombudsman’s webpages, here https://www.housing-ombudsman.org.uk/2024/02/01/waltham-forest-council-failings-in-three-different-cases/ ‘The Housing Ombudsman has made 3 findings of severe maladministration in 3 cases involving Waltham Forest Council, including poor handling of a damp and mould case involving a vulnerable resident and another reside... »

Michelle Edwards launches a Twitter feed about her experiences in one of LBWF’s new low-rise blocks where, as she describes, ‘It has, and continues to be, hell’

September 15, 2022 Housing, LBWF spin

Michelle Edwards is a respected local journalist who in the past campaigned on transparency and accountability, while at the same time writing a regular column for the Waltham Forest Echo about what it was like to live through her estate’s regeneration. More recently, Ms. Edwards has started writing a Twitter feed – https://twitter.com/NewBuildHell – about her move into a new... »

Why is LBWF so poor at delivering ‘affordable housing’, particularly genuinely ‘affordable housing’?

August 4, 2022 Housing, LBWF spin

A previous post (see links below) examined LBWF’s recent performance over ‘affordable housing’ (AH). It noted that though the word ‘affordable’ is vague and often used confusingly, what’s referred to as AH in fact encompasses housing let at four different rent levels, two, called Social Rent and London Affordable Rent, specifically designed so as to be genuinely in reach of the less... »

Leytonstone cartoonist Woox on LBWF’s housing policies

July 28, 2022 Housing, Redevelopment, Woox

(Reproduced by kind permission of Woox) »

LBWF’s flagship Blackhorse Yard ‘affordable’ housing scheme teeters, as developer Swan Housing steps away

July 19, 2022 Cllr. Clare Coghill, Housing, Redevelopment

The future of LBWF’s flagship ‘affordable’ housing scheme at Blackhorse Yard has been thrown into disarray, following the withdrawal of one of its two developers, Swan Housing. Swan Housing and its partner, Catalyst Homes, originally had gained planning permission for Blackhorse Yard in February 2019, and intended to deliver ‘359 affordable homes for shared ownership’, together with... »

Property giant Long Harbour buys up the c.500 ‘build to rent flats’ in the redeveloped Walthamstow Mall, but will leaseholders be adequately protected? UPDATED

June 8, 2022 Housing, Redevelopment

In late 2017, LBWF granted developers Capital & Regional (hereafter C&R) and Mount Anvil planning permission to redevelop the Mall site in Walthamstow, that is, extend the existing retail space, add two new tower blocks with c.500 ‘build to rent’ flats, one third ‘affordable’, and re-model the surrounding public realm. The objective was to transform and so revive what the senior offic... »

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