The Housing Ombudsman Service upholds local council tenant Michelle Edwards’ complaints about her lamentable treatment by LBWF, again undermining LBWF’s claim to be resident focused
In a recent ruling, the Housing Ombudsman Service (HOS) finds in favour of long-term local council tenant Michelle Edwards over the way that LBWF has handled a series of complaints that she submitted in 2022 and 2023 (the most serious about Anti-Social Behaviour (ASB)) and concludes that that there have been four clear instances of LBWF ‘maladministration’. Some of the details are eye catching. For example, the HOS reports that when Ms. Edwards submitted one of her ASB complaints, LBWF not only failed to log it properly, but then broke the deadlines stipulated by its own complaints procedure at both stage one and stage two, in the end providing a final response only after an extraordinary te... »